Privacy Policy

Last updated: 1/ 04/2025

Trotec Laser Pty Ltd (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose and store your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

By using our website, you agree to the terms of this Privacy Policy.

1. What Information We Collect

We may collect the following types of personal information:

Name
Email address
Phone number
Business or company name
Any other information you voluntarily submit via forms, emails, or chat

We may also collect non-identifiable information such as:

IP address
Browser type
Pages visited
Time spent on site

2. How We Collect Personal Information

We collect personal information in a variety of ways, including when you:

Contact us via our website forms
Subscribe to newsletters or updates
Send us emails or communicate via phone
Interact with our website through cookies or analytics tools

3. Why We Collect Personal Information

We collect personal information to:

Respond to your enquiries
Provide and improve our services
Send marketing communications (with your consent)
Maintain internal records
Comply with legal obligations

4. Disclosure of Personal Information

We do not sell your personal information. We may disclose your personal information to:

Service providers who assist us in operating our website or business (e.g. IT support, email services)
Legal or regulatory authorities if required by law

All third parties are required to comply with privacy obligations consistent with the Australian Privacy Principles.

5. Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure. However, no method of transmission over the Internet is 100% secure.

6. Access and Correction

You may request access to or correction of your personal information we hold. To do so, please contact us using the details below. We will respond within a reasonable time and may need to verify your identity.

7. Cookies and Analytics

We may use cookies to enhance your browsing experience and collect information about how visitors use our site. You can disable cookies through your browser settings.

We may use third-party services (e.g. Google Analytics) that collect, monitor and analyse website traffic and behaviour. These services may store information outside of Australia.

8. Overseas Disclosure

Your personal information may be disclosed to service providers located outside Australia. We take reasonable steps to ensure these providers comply with applicable privacy laws.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated effective date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you wish to access or correct your personal information, please contact us at:

Trotec Laser Pty Ltd
E: [email protected]
P: 1300 Trotec
A: 23b Rodeo Road, Gregory Hills. NSW Australia